Dear Valued Customers and Partners,
First, our hearts and prayers are with those that have been impacted by the Coronavirus (COVID-19), and we thank all those who are working diligently to stop its spread and reduce its impact.
Further, as the COVID-19 outbreak continues to challenge public health and business communities globally, High Sierra Electronics (HSE), as part of the Advanced Environmental Monitoring (AEM) family of businesses, wants you to know we have taken necessary action to ensure we continue to meet your needs, while also protecting our employees. As severe weather and extreme natural events will be among the few things not impacted by the COVID-19 virus, we recognize that our products and services must continue to provide reliable data and insights for key decision makers to save lives, protect property and support safe and efficient operations.
Our facilities have taken action regarding increased communication, training and supplies to maintain sanitary environments for our employees. We have also implemented our remote working procedures such that nearly 60% of our employees are already working from home to help minimize the potential for community spread of the virus. Within our production operations, we have staggered shifts and condensed workweeks to minimize employee transitions while allowing for improved workspace distancing. Finally, based on planning unrelated to COVID-19, the majority of our operations already have local inventory availability, minimal reliance on international suppliers and multiple sources for key components.
Our focus on customer service remains a high priority at HSE. We are fully operational and availability of our product lineup and our support and services teams remains at our usual high levels.
This is a dynamic and rapidly changing situation. HSE and the AEM family of businesses are committed to providing you uninterrupted service and support. Please contact us if you have any special or unique needs during this time and we will do our best to respond. Thank you for your continued loyalty and we look forward to serving your needs now and in the future.
Regards,
Your High Sierra Electronics Team
