Repair and Calibration
Our Services for Optimal Product Performance
High Sierra Electronics (an AEM subsidiary) maintains in-house repair and calibration facilities in Grass Valley and Hayward, California. Our electronic technicians and engineers have extensive experience in evaluating and/or troubleshooting most any hardware challenge. Our facilities are equipped with environmental chambers, test equipment for tuning radios and calibrating pressure-sensitive devices, and sophisticated computer systems for running diagnostic and test programs.
We also have highly trained field service technicians at various locations who can visit your site and perform field repairs. Our skilled technicians have the necessary tools available to troubleshoot your equipment on site and provide recommendations on replacement equipment, if necessary.
Warranty Note
In cases where repairing or replacing your equipment may be covered by our Warranty, field replacement of that equipment by a HSE technician is not covered. If you would like a High Sierra Electronics’ Technician to install the replaced or repaired product, please contact us to obtain a quote for field repair.
Product Service and Repair Options
Repairs to equipment are processed by our Manufacturing Department at either our Grass Valley or Hayward, California, facilities. When repair service is needed, please contact High Sierra Electronics (an AEM subsidiary) for confirmation of your equipment’s warranty status and to obtain a Return Merchandise Authorization (RMA) Number. Review our Warranty information and Return Merchandise Authorization Policy.
You must first request an RMA number before returning any products or equipment parts for repair or evaluation. Based on the product, the return “ship-to” location may vary. Follow these steps to request an RMA:
- Complete and submit the Return Merchandise Authorization Request form. Once received, your request will be reviewed and an RMA Number, ship-to location, and estimated cost, will be provided to you via e-mail. Do NOT return your product prior to receiving a valid RMA number and a “ship-to” address location.
- Ship the equipment, appropriately packaged, to the facility address provided in our RMA email, clearly indicating the authorized RMA number marked on the outside of each return package.
- Transportation charges for return equipment are the responsibility of the customer.
Note that HSE Field Sales and Service offices are not equipped to receive, forward, or process RMAs.
Last updated: November 9, 2023
Repair labor is charged for repairing returned products not under warranty. Please contact us to obtain an estimate.
- 1 week response time to any site for emergency maintenance and repair.
- Individual Per-Incident Per-Site Support.
- Technician(s) will fully test system and return system to factory operating conditions.
- Includes labor for one HSE Field Technician for a one day period. Please note that cost does not include travel or daily per diem, additional labor, or replacement parts.
- Response time starts when HSE receives written/electronic confirmation of the order.
- 48 hour response time to any site for emergency maintenance and repair.
- Individual Per-Incident Per-Site Support.
- Technician(s) will fully test system and return system to factory operating conditions.
- Includes labor for one HSE Field Technician for a one day period. Please note that cost does not include travel or daily per diem, additional labor, or replacement parts.
- Response time starts when HSE receives written/electronic confirmation of the order.